FREE UK DELIVERY OVER £99

FAQ

DELIVERY

DO I QUALIFY FOR FREE DELIVERY?

We offer free delivery on orders over £99 within the UK.

HOW MUCH IS DELIVERY ? 
For delivery within the UK mainland is £6.95, free on orders over £99 

CAN I RETURN MY ORDER ?
If your parcel is unopened, or the items are in a resell-able condition, you can return it to us. Please contact us at hello@ginspecialist.com.


DO YOU SHIP INTERNATIONALLY ?  
We only ship to addresses within the UK, including the Channel Islands* and Scottish Highlands*. 

*additional charges apply

MY ORDER HASN'T ARRIVED YET, CAN YOU HELP??
We’re really sorry if you were expecting your order to turn up by now and you’ve still not received it. If it’s been longer than the estimated times we advise above then please pop us through an email containing your order number and delivery address to hello@ginspecialist.com and we’ll be happy to help further.

WILL MY ORDER BE SECURELY PACKAGED?
All orders are sent in recyclable packaging within a protective case. We also use a dedicated 'fragile' liquid courier service which means our products are carefully delivered to you.

PAYMENT

WHAT PAYMENT METHODS DO YOU ACCEPT? 
Currently we accept all major credit cards, Klarna and Paypal. If you would like to arrange payment via another method, we are happy to try and assist your request!

KLARNA

Visit the KLARNA FAQ page to find out more about using Klarna.

You can reach Klarna at https://www.klarna.com/uk/customer-service/ or by downloading the Klarna app.


HOW CAN I CONTACT YOU? 
Please email us at hello@ginspecialist.com 

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